Student assistant position information

For more information, feel free to contact - osa@ait.ac.th

Ref no:
2021-36
Ref no:
2021-36
Position:
Technical Support
Supervisor:
Harianto
School/center/office:
intERLab,
Degree required:
Doctoral
Deadline:
January 16, 2022
Start Date:
February 1, 2022

End Date:
December 31, 2023
Hourly Rate(THB):
200
Hours/month:
60
Total Hours:
660
Total Amount (THB):
132000

Job Description

  • Provide helpdesk support and resolve problems to user’s satisfaction. The problems are mainly related to basic desktop and networking issues as well as difficulties in using IT facilities/services and applications.
  • Monitor and respond quickly and effectively to requests received through the Helpdesk
  • Report issues to technical staff for escalation

Qualification

  • Experience in providing IT Helpdesk service, preferably in university environment
  • Familiarity with Windows Operating System, most commonly used Desktop applications (e.g. Microsoft Office), Mail Systems and Internet connectivity
  • Familiarity with applications used in AIT (SIS, ERP, HRIS)
  • Familiarity with basic PC and network troubleshooting
  • Excellent communication in English
  • Doctoral student who has completed the coursework will be preferable